The concierge experience for single-family rental living.
Ciergo connects residents, owners and property teams across the whole rental lifecycle, from approved application to move-out. It was built inside a working property management company, specifically for single-family homes, condos and townhomes.
Resident apps were built for apartments. Your portfolio isn't one.
Ciergo (see-ergo) was built by property managers, for property managers. Most resident platforms assume one building, one leasing office and one amenity calendar. Single-family portfolios work differently: homes are spread across town, owners hold anywhere from one door to fifty, and vendors drive to every job.
Ciergo is designed for that reality. It gives residents a guided experience and owners clear visibility, and it takes repetitive follow-up off your team. It isn't a lead funnel for insurance or any other product.
One connected experience, three audiences.
Concierge warmth. Operational precision.
Residents
- Guided move-in tasks and checklists
- Maintenance requests with photos and status tracking
- Lease signing status and key documents
- Home details, notices and direct messages from the management team
- Walk-through and move-out guidance
Property managers
- Automated workflows for every stage of a tenancy
- Maintenance intake with the details vendors need
- Centralized resident communication
- A dashboard for residents, homes and open items
Owners
- Real-time visibility into each property
- Maintenance and turnover updates without phone tag
- Organized documents and approvals
- Confidence in how residents are being cared for
From approval to move-out, every step is guided.
Approved
The resident gets an invitation and login as soon as the application is approved, and can follow lease signing in real time.
Move-in
Utilities, renter's insurance, walk-through and keys are laid out as clear tasks with due dates.
Living
Maintenance requests with photos, notices and messages, all in one place instead of scattered texts and calls.
Move-out
Notice, move-out walk-through and final steps, explained up front, so turnover stays on schedule.
Your brand on the app. Ciergo in the background.
Residents see your company's name and logo, not ours. Ciergo connects to the property management software you already run, so you don't have to maintain records twice.
- White-label by design. Every company gets its own branded resident experience from a single platform.
- Works with your system of record. Connects with your existing property management software, starting with AppFolio.
- E-signature aware. Lease signing status updates automatically as documents are completed.
- Built for scattered-site portfolios. Handles single-family homes, condos, townhomes, roommates and overlapping move-out and move-in.
- Private by default. Co-residents never see each other's financial or contact details.
Looking for your resident app?
Your property manager's app appears under their company name in the App Store and Google Play. Your property manager sets up your login when your lease is approved.
Your information stays with your rental.
We use personal information only to run the platform and support your tenancy. We never sell it or use it for advertising.
See Ciergo with your own portfolio.
Tell us a little about your company. We reply within two business days.
Email: hello@ciergo.app
Residents: for questions about your home, lease or a repair, contact your property manager directly. See resident support.