Support
3 Options Realty residents
Repairs, rent, your lease or your home: contact 3 Options Realty at wecare@3optionsrealty.com, or submit a maintenance request in the app.
Emergencies such as fire, gas smell or active flooding: call 911 or the relevant utility first, then notify 3 Options Realty.
App problems such as login, crashes or notifications: email hello@ciergo.app.
Common questions
How do I get a login?
Your property manager creates your account once your lease is approved. You'll receive an email invitation. If you haven't received one, check your spam folder, then contact your property manager.
I forgot my password.
Tap "Forgot password" on the app's sign-in screen and follow the emailed link.
Can prospective renters or owners use the app?
Not yet. The app is currently for residents with an approved lease. Owner access is coming in a future release.
I'm not getting notifications.
Check that notifications are turned on for the app in your phone's settings, and that you're signed in. Then close and reopen the app.
How do I delete my account?
Visit ciergo.app/delete-account or email us. Deleting your account doesn't end your lease.
Who can see my information?
Your property manager and the service providers that run the app. Co-residents can't see your financial or contact details. See the app privacy policy.
Property managers
For platform support or a demo, email hello@ciergo.app. We reply within two business days.